E-Commerce Customer Service Executive

Job Summary: Provide timely customer support for online orders and ensure a positive customer experience across e-commerce channels. Key Responsibilities: • Handle customer queries related to orders, delivery, payments, returns, and products. • Track complaints and coordinate with internal teams for resolution. • Maintain accurate customer interaction and case records. • Follow up on delayed, damaged, cancelled, or returned orders. • Share recurring customer issues with the operations team for improvement. Required Skills & Qualifications: • Bachelor’s degree or equivalent qualification. • Good verbal and written communication skills. • Customer-focused approach and patience. • Basic computer and e-commerce knowledge.